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Frequently Asked Questions
If the product is physically damaged at the time of delivery, while handing over, then the product will be immediately replaced. If damage is discovered while attempting to operate the product, after delivery, then it can be returned or exchanged within the “Return Window,” which is seven days from the time of delivery. If the product is not working after the return window has lapsed, then you can claim your warranty (if any) for the product.
Products may be returned or exchanged, prior to use, within the “Return Window,” which is seven days from the time of delivery.
The warranty options are product dependent due to different suppliers. The products that are covered by a warranty will be processed accordingly at the authorized service center of the relevant supplier.
Yes, if you call us, you may request for communication in English. Our email communication is already undertaken in English.
Yes, our Sales Representative will assist you in finding the best product to suit your requirements.
We do not rent equipment for the time being. We only sell new equipment.
If it is being provided by an existing supplier, then we can order on demand. However, the delivery time will be dependent on the supplier.